We use a range of products to get your order safely to your door. This could come as either a Green Jiffy Bag (large envelope), or a variety of cardboard boxes. All of these are environmentally friendly and ae able to recycled. We then safely package the contents with recycled paper and seal it with a solvent free packaging tape.More information can be found on our Delivery & Returns page.
We aim to dispatch all orders placed before 1PM Monday to Friday that same day. Once your order has been dispatched it should take either 24 hours or 48 hours for deliveries to the UK depending on the service you have instructed.
We only deliver to UK and Europe. This is to keep our carbon footprint down - we apologise for any inconvenience but there are many fantastic retailers online selling similar products,
If you haven't received your order and the allocated delivery time has passed then please feel free to email us at hello@consciousturtle.com so we can follow up on the progress for you.
Whether you have received a faulty item or have simply changed your mind, we offer returns and refunds to suit your needs (excluding sealed products such as reusable marks). Please let us know within 14 days from the date of dispatch by emailing consciousturtle.com so we can arrange this with you. More information can be found on our Delivery and Returns page.
We accept all major debit and credit cards as well as Paypal, Apple Pay and Google Pay.
We do a lot of work searching for brands that offer products that meet our ethical and eco-conscious values. When we find one and reach out to them, we have a vetting process where we consider where/how the product is made, and the benefits it will have on our environment. Once we are happy that there are genuine benefits through the sale and use of these items, we then get stocked up so we can offer them to our customers and pass on their amazing benefits.
With the amount of unnecessary waste and single-use materials going to landfill, or worse, into our environment and oceans every year, we hope to encourage a more sustainable way of living. This can be achieved simply by purchasing items that have been made, and are packaged, in a sustainable way. For example, we try to reduce the amount of plastic in our products and packaging since plastic can take over 500yrs to decompose. Zero waste means a product and its packaging has nothing going to landfill, and can all be recycled or composted. By trying to live zero waste, we are actively choosing products which has nothing going to landfill from its purchase!